In Depth: Slow or unreliable broadband: your rights explained

The competition between the various companies vying to provide your broadband service is intensifying, and internet service providers are making increasingly dramatic claims to get your attention and your money. With broadband contracts typically lasting for several years, it pays to do your homework to find out exactly what these deals deliver. It's also important to understand that 'up to' or even 'average' speeds will not always refer to your personal situation (depending as it does on the

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